Store Policy

If you have questions regarding privacy, refunds or returns, please email us at finebats@cooperstownbat.com or call our customer service line Monday through Friday, 9-5 EST: 888-547-2415 (outside the U.S. 607-547-2415).

To review our Terms of Use, please click here.

To review our Privacy Statement, please click here.

Refunds & Returns

Products may be returned for a refund (less shipping costs if
applicable) for any reason within ten (10) days of delivery, with the
exception of personalized product wood bats intended for use in play.
If you wish to return a product, all original packaging material(s)
must be preserved and returned with the product.

Personalized product may be returned for a replacement only in the
case of an error in production by the Cooperstown Bat Company. The
Cooperstown Bat Company accepts no responsibility for customer errors
such as misspellings, incorrect choice of bat type or any other error.

The Cooperstown Bat Company accepts no responsibility for bats damaged
or broken through neglect, misuse or in the course of practice or
play. Due to the nature of wood, all wood bats used in practice or
play will break eventually.

Product Damaged During Shipment

If a product has been damaged during shipping, please preserve all
packaging material(s) and call Customer Service at 888-547-2415 (607-547-2415 outside the U.S.). The Customer Service line is open Monday through Friday, 9-5 EST, except major holidays.